Handling FAQs
Get anytime instant answers to the most frequently asked questions on products, services or stakeholder queries without human agent interaction
Get anytime instant answers to the most frequently asked questions on products, services or stakeholder queries without human agent interaction
Proactive anytime customer service, getting answers to range of questions like status updates, event details, account details, billing, service and support - increased customer satisfaction, improved SLAs, monetized and efficient use of customer service resources
End to end task management of scheduling, follow-ups, allocation, notifications and real time updates, setting alarms and reminders
Anytime order placements, order modifications, inventory allocation, managing back orders, shipment notifications, traceability and ease of merchandise returns
Effective processing of payroll data collection, leave and timesheet data records, benefits processing, reconciliation and reporting
Faster service levels and customer satisfaction through self serve requests, incident reporting, service status updates, remote, special and VIP assistance
Omni-channel experience with seamless interaction between business and its clients, independent of the device, technology or platform they use
Voice-activated chatbots that can interact and communicate through voice, capable of accepting the command in an oral or written form, natural language processing and programmed to reply through voice and text instantaneously
Seamless realtime integration handles systemic connections, authentication, data pull and push from enterprise applications for ERP, CRM, HR, Finance, Service Management etc
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